Telemarketing Supervisor Melbourne

Location: Ortigas, Pasig City

Salary Range: Php22,000.00
- Php23,000.00

JOB OBJECTIVE

Supervises and oversees the Tele-marketing Unit.

DUTIES AND RESPONSIBILITIES

Supervises and oversees the work unit and subordinates to ensure effective completion of their responsibilities.

Establishes work standards, performance measures, goals and objectives

Assigns deliverables/tasks to subordinates

Evaluates work performance, tracks and reviews work progress of subordinates

Provides direction and guidance

Coaches, counsels and motivates subordinates

Recommends personnel action/movement

Interviews prospective employees for the department and recommends hiring

Conducts job orientation and technical trainings

Identifies and recommends training program/seminar for staff development

Recommends disciplinary actions as needed in concurrence with the Immediate Superior

Monitors daily production and releases of the unit

Prepares and sends Daily, Weekly and Monthly Production and Releases Report to the Immediate Superior

Develops call scripts for Tele-marketers’ use

Distributes and assigns call leads to subordinates

Implements the business plans, programs and marketing activities designed by the Marketing Group.

Monitors the status of renewal accounts from approval up to releasing of loan

Reviews and checks accounts/documents for credit investigation and approval

Maintains accurate client and contact data in the database

Represents the work unit during Management Committee meeting and other internal/external meetings.

Performs other work-related functions and duties that may be assigned.

JOB SPECIFICATIONS

Preferably with degree in Business Management, Sales or Marketing, or other related course.

With at least two (2) years work-related experience in marketing or sales, one (1) year of which is in a supervisory capacity.

Should have technical marketing skills, relevant product and industry knowledge.

Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills

Should be persuasive, goal-oriented, assertive, creative, creative, adaptable and analytical.

Has the ability to work under pressure and handle challenging situations.

Computer-proficient.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rdgx0