Service & Technical Manager - Growth & Ops (Melbourne)

We are seeking an experienced and commercially minded Service & Technical Manager to lead and grow our service department based in Nunawading. This role is responsible for the leadership, development and profitability of the service function, ensuring the delivery of high-quality technical support and customer service while building scalable systems and processes across the business. Working closely with the Operations Manager and wider team, you will oversee service operations, contractor networks, preventative maintenance programs and service performance, while driving continuous improvement across the department. This is an excellent prospect for a hands‑on leader who enjoys building systems, improving performance and delivering exceptional customer outcomes. Key Responsibilities Lead and manage the service department to ensure high standards of customer support and service delivery. Develop and maintain efficient service workflows and operational processes. Monitor service response times, job completion and department performance metrics. Support and guide the Service Coordinator in day‑to‑day operations. Service Profitability Develop and manage a profitable service cost centre across labour, spare parts and freight. Monitor service margins and identify opportunities to improve profitability. Review labour rates, contractor costs and pricing structures. Ensure efficient invoicing and cost recovery processes. Preventative Maintenance Programs Develop and manage preventative maintenance programs for customers. Work closely with the sales team on post‑sale maintenance agreements. Improve program performance, retention and customer engagement. Contractor & Service Network Management Build and maintain a strong national contractor network. Oversee contractor onboarding, training and performance. E Apply on Kit Job: kitjobau.com/job/3rfs3v