Concierge EA | Melbourne | Administrative

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Administrative & Summary As the Concierge EA in the onDemand team, you’ll provide predictable, location-anchored, on-site support to AU Partners and teams, acting as the firm’s onshore safety net for unplanned EA absences. This role connects onshore stakeholders with offshore EAs to deliver seamless in-office execution and high-quality client-facing experiences, while embedding PwC’s EA operating model. Please note, there are two roles available in Melbourne. Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. What you’ll do: Deliver on-site EA support to an AU Partner and the office, including printing/production, meeting and event logistics, and client greetings to ensure seamless in-office execution. Act as the onshore connector with offshore EAs, coordinating priorities, clarifying expectations, ensuring smooth handovers, and maintaining onDemand coordination and process discipline. Serve as the standing coverage pool for unplanned EA absences, triaging issues and providing same-day stabilisation of business-critical activity. Build strong relationships and manage stakeholder expectations; communicate and escalate appropriately; support internal and client events; and contribute to the EA community through knowledge sharing and coaching. What we’re looking for: Trusted judgment, professionalism, discretion, and a service-excellence mindset; confidence handling sensitive interactions and complex stakeholder needs. Strong collaboration and communication skills to partner across the Connected Teams/EA Community, influence adherence to the EA operating model, and provide clear, constructive feedback. Highly organised, process-driven executor with event support and issue-resolution experience; able to triage unplanned absences and manage competing priorities under time pressure. Office-based availability 5 days per week with fixed hours (8:45am–5:15pm local), willingness to stagger days for continuous coverage, and alignment to PwC values and workplace behaviours. What you’ll gain: The chance to work with leading organisations and cutting-edge technology that challenge and expand your expertise. Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together. Clear paths for career progression supported by continuous learning and leadership development. Generous leave entitlements to support your work-life balance
- including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks. A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. We know that perks are as important as your financial rewards. Explore all the advantages that PwC has to offer here. Please note – applications close COB Friday 29th May. Ready to grow here and go further? Join PwC Australia as a Concierge EA and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date May 30, 2026 Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further. Apply on Kit Job: kitjobau.com/job/3rhhgb