Customer Engagement Support Officer Melbourne

APS Level 6, Ongoing $94,563
- $105,910 + 15.4% super Melbourne or Brisbane, other locations may be considered Position Overview The Aviation, Land and Maritime Transport (ALMT) Program is responsible for the Bureau's business relationships with service delivery partners, government stakeholders, and both domestic and international customers operating in the aviation, land and maritime transport sectors. The Aviation Customer Engagement team is responsible for leading engagement with the Australian aviation industry. The team is focused on understanding the sector and the customer requirements, building solid customer relationships, rapidly responding to customer opportunities and communicating current offerings and facilitating their adoption by customers. Specific team members focus on commercial air transport, general aviation and aeromedical/emergency aviation. The Aviation Customer Engagement team leads and coordinates the Bureau's response to aviation investigations; it also leads activities in support of education on aviation meteorological products and the meteorological hazards to aviation customers. The Aviation Customer Engagement team works closely with the Aerodrome Engagement and Aviation Strategic Investment teams to deliver outstanding value to the Australian aviation industry. Responsibilities The role is to provide customer relationship management and administrative support to the Aviation Customer Engagement team. The incumbent will maintain effective communication with customers, assist in coordinating investigations, support educational initiatives, and work collaboratively across teams to deliver value to aviation stakeholders. Qualifications We are seeking a self-motivated individual with an attention to detail and proven organisational skills and administrative ability of a high level. The candidate will exhibit excellent communication and interpersonal skills, a customer focus, and be able to work across different teams and with Bureau customers. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ri918