Back Office / Support Roles Probe Cx Melbourne

Large BPO offering customer service, sales, and support roles. Back Office / Support Roles at Probe CX focus on handling important business tasks that support customer service teams without needing to take phone calls most of the time. These roles help keep operations running smoothly, accurately, and efficiently by managing data, documents, emails, and system updates with care and consistency. Typical Responsibilities
- Process customer information, applications, and account updates accurately in company systems while ensuring everything is complete and correct.
- Handle emails, online requests, and internal support tickets in a timely, organised, and professional way.
- Perform data entry and make sure all records are accurate, updated, and properly maintained.
- Assist customer service and operations teams by completing back‑office tasks and following up on pending requests.
- Check documents carefully for accuracy and compliance with company guidelines and client requirements.
- Support reporting tasks, file management, and basic administrative duties that keep operations organised.
- Work closely with different departments to ensure smooth workflow and quick resolution of cases. Skills & Experience
- Solid attention to detail and accuracy when working with data and significant documents.
- Good written communication skills for handling emails and internal messages clearly and professionally. Pay: From $5,200.00 per month Perks
- Health insurance
- Life insurance Work Location: In person #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ri971