Enrolment Support Officer, VET (Melbourne)

Position Key Duties
- Provide high-quality administrative support across student enrolment and admissions processes.
- Process enrolments, variations, withdrawals, and student record updates in accordance with policies and procedures.
- Respond to student and stakeholder enquiries in a timely and professional manner.
- Maintain accurate student data and ensure compliance with regulatory and reporting requirements.
- Liaise with Colleges and internal departments to resolve enrolment-related issues.
- Support the delivery of student administration services across the student lifecycle.
- Contribute to continuous improvement initiatives and process enhancements within the team.
- Monitor and manage competing priorities to meet operational deadlines and service standards.
- Prepare reports, correspondence, and administrative documentation as required. Qualifications & Experience
- Demonstrated experience in student administration, enrolment services, or a similar administrative support role within a higher education or complex service environment.
- Strong organisational skills with the ability to manage competing priorities, maintain accuracy, and meet deadlines in a fast-paced environment.
- Well-developed communication and stakeholder engagement skills, with the ability to provide professional and responsive support to students and staff.
- High attention to detail and ability to interpret and apply policies, procedures, and compliance requirements accurately.
- Proactive and collaborative team member who contributes to continuous improvement initiatives and positive team outcomes.
- Motivated to support student success and deliver high-quality customer service within a dynamic and student-focused environment. Important Notes The University is a child‑protected organisation. You will be required to hold a current Employee – Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment. Eligibility Visa sponsorship is not available for this position. This role requires applicants to have full and permanent working rights in Australia. Advantages VU provides competitive salaries, excellent superannuation, and a variety of benefits. University fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family‑friendly policies, VU supports both professional and personal well‑being. Our Commitment Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‑economic backgrounds. As a WGEA Employer of Choice for Gender Equality, we strive to create a place where everyone feels they belong, and we ensure a positive, barrier‑free recruitment experience by providing adjustments and accessible formats upon request at or . #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ridbx