Service Support Officer Inbound Melbourne

Permanent part time position working 3 days per week:

Hybrid work arrangement (working 1 day a week work from home):

Supportive and fun team with a excellent company culture

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent part time opportunity within our National Customer Experience department. Work hours are from 9:00am to 5:00pm on a Monday (mandatory) and our preference for the other two days would be a Thursday and Friday. This position is ideal if you are looking for consistent hours working three days a week and are seeking a long-term position with a reliable schedule.

What does the role entail?

Answer incoming calls and manage service booking requests

Process bookings in our job management system (SalesForce)

Manage customer enquiries relating to bookings, warranties, and product issues

Provide updates to customers on their booking status

Escalate customer complaints to relevant department for prompt resolution

Do you have the following skills and experience?

Strong customer focus and the ability to remain calm

Excellent verbal communication skills

Patience and understanding from a customer's viewpoint

A positive attitude with a robust work ethic

Call centre experience or other relevant customer service background

Who are we looking for?

Individuals looking to work close to home in the Keysborough/Braeside area

Suited to individuals who enjoy being on the phone and interacting with customers

Applicants with a strong customer service background from working in a call centre, retail or hospitality industry

Those who are passionate about providing superior levels of customer service and who take pleasure in helping others

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements (working 1 day per week from home), development opportunities, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for a quick paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.

Applications Close: 03 Oct 2025 Apply on Kit Job: kitjobau.com/job/3rkrsx