Senior Operations Manager, Infrastructure Operations …, Melbourne

Senior Operations Manager, Infrastructure Operations Physical Security Job ID: ******* | Amazon Corporate Services Pty Ltd Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit /. The ADC Cleared Escort Program is the ADC Global resource provider to Infrastructure, Operations and Services teams for our ADC regions. We are looking for a detail-oriented, experienced and professional Senior Operations Manager. The cleared escort team provides an internal service, providing construction and operations security escorts, who accompany uncleared personnel into data centre areas to ensure our work meets stringent regulations for access and security. You will create, develop and build the Cleared Escort Program, oversee the team of contractors and manage cleared security resources across a geographically dispersed program. You will work with multiple partners across a matrixed organisation to understand their use of uncleared labour, help define the correct cleared escorting support to meet their needs, procure and manage a central pool of escorting resources aligned to demand, and oversee the training and performance of the security escorts. Key job responsibilities You will work with the existing Cleared Escort Program team, business partner teams, and manage the cleared security escorts to build a new program specific escort program and raise the bar for security standards across the Cleared Escort Program Portfolio. Additional duties Program Establishment: Create a full program mechanism for the management of program specific cleared escorting requirements. This includes utilisation of AWS in‐house ticketing tools and other GenAI tools for reporting and dashboards. AWS Customer Management: Manage demand from internal customers – business partner teams – including forecasting and utilisation of resources to meet customer needs. Drive adherence to program processes through effective engagement and training. Resource Management: Manage resource prioritisation and scheduling, ensuring productive utilisation and timely delivery. Provide escalation reporting and management, escort, clearance processing, training and delivery. Communications Management: Effectively engage with stakeholders, AWS customers, and vendors to manage expectations, align on priorities, and facilitate solutions. Stakeholder engagement: Define and deliver solutions, establish standard processes and quality experiences. Work with AWS teams to improve planning and resource use efficiency. Provide detailed analysis and recommendations to achieve target metrics, including identifying and communicating potential risks and obstacles, and providing corrective action plans. Reporting: Deliver comprehensive financial, business analytics, and voice of the customer reporting to provide visibility and insights for decision‐making. A day in the life Partner with Regional Security Manager and all Data Centre Security Managers, infrastructure and service Technical Infrastructure Program Managers and Project Managers to capture the escort requirements across the lifecycle of the region. Work directly with cleared escort vendors and personnel security partners to procure, clear, onboard/train, schedule and deliver the resource to customers. Maintain routine communication with stakeholders for daily escort utilisation. Measure, assess and report out program analytics and voice of the customer feedback in support of business reviews. Basic Qualifications 7+ years of program or project management experience 7+ years of people management experience 7+ years of working cross functionally with tech and non‐tech teams experience 7+ years of security‐related professional experience Experience managing vendors in a highly regulated environment Preferred Qualifications Experience working with Cleared Security Escorts and Cleared Security Escort vendors Understanding of the Australian Government's Protective Security Policy Framework (PSPF) Acknowledgement of country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Job details AUS, VIC, Melbourne Corporate Operations #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfa26