Senior Customer Success Manager (Melbourne)

Mentorloop is an Australian B2B SaaS company that provides a cloud-based mentoring platform helping organisations design, manage, and scale employee and community mentoring programs through automated matching and analytics. A Senior Customer Success Manager (Senior CSM) helps companies keep customers happy, successful, and renewing their contracts — especially in SaaS, tech, and subscription-based businesses. Senior Customer Success Manager — Job Description Main Responsibilities Manage relationships with key customers or enterprise clients Ensure customers achieve business goals using the company’s product/service Increase customer retention and reduce churn Lead onboarding and product adoption Conduct business reviews and strategic meetings Coordinate with sales, support, and product teams Identify upsell and cross-sell opportunities Track customer KPIs and satisfaction metrics Mentor junior Customer Success Managers Pay: $10,000.00 – $12,500.00 per month Perks:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Visa sponsorship
- Vision insurance Work Location: In person Apply on Kit Job: kitjobau.com/job/3rm79u