Operations Supervisor (Clerical, Production) (Melbourne)

Location: Kansas City, MO 64161 (On-site) Employment Type: Full-Time Salary Range: $80,000 – $100,000 annually Role Overview The Operations Supervisor will oversee a rapid-paced production line in a warehouse environment and lead a team of General Clerks. The team supports document processing functions, including scanning, data entry, and electronic quality assurance for converting paper-based and alternative media documents into digital formats. This position supports a 5‑year federal contract and requires a thorough federal background investigation. The supervisor will be responsible for day‑to‑day production activities and ensuring operational efficiency for personnel, focusing on accuracy, timeliness, and quality standards. Key Responsibilities
- Manage staffing levels to maintain uninterrupted service delivery.
- Track and report on performance metrics for volume and turnaround times.
- Lead a team of 50–60 employees performing clerical functions.
- Oversee operational workflows and report to the program manager.
- Develop and implement training programs; ensure staff compliance with policies and procedures.
- Prepare and manage work schedules to guarantee coverage and coordinate training sessions.
- Contribute to process improvement initiatives and operational enhancements.
- Supervise daily production activities to meet cost, quality, and efficiency targets.
- Handle onboarding, training, and performance evaluations for team members.
- Ensure adherence to safety standards and company policies.
- Maintain accurate records, approve disciplinary actions, and address site-related issues. Qualifications
- Ability to pass an in-depth federal government background investigation to obtain Public Trust.
- High school diploma required; bachelor’s degree a plus.
- Minimum 3 years of supervisory experience overseeing related work such as production, warehousing, manufacturing, etc. Experience overseeing clerical production is highly desired.
- Understanding of imaging processes, QA management, and imaging technology.
- Proven ability to lead large teams and drive continuous improvement initiatives.
- Proficiency with Microsoft Office Suite (Word, Excel, Visio, Project) and general computer applications.
- Familiarity with records management practices and digital conversion equipment.
- Excellent organizational, analytical, and communication skills (written and verbal).
- Ability to coach, train, and motivate staff while managing performance.
- Advanced typing skills and attention to detail. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rnysm