Road Logistics Customer Care Specialist (Melbourne)

Overview Behind every truckload of goods—whether it’s essential supplies for communities, raw materials for manufacturers, or finished products heading to stores—lies a promise of timely and flawless delivery. As a Road Logistics Customer Care Specialist at Kuehne+Nagel, you’ll be the guardian of that promise, ensuring every journey runs smoothly and every detail is captured. How you create impact
- Be the customer’s voice: Proactively advise, consult, and update customers, ensuring they feel supported at every step.
- Turn details into action: Transfer customer requirements into KN systems so our Operational Care Centers can deliver flawlessly.
- Solve challenges early: Monitor shipments, field complaint calls, and collaborate with stakeholders to resolve issues before they escalate.
- Shape the journey: Provide quotations, process bookings, and create accurate documentation to keep shipments moving.
- Coordinate the flow: Liaise with carriers, authorities, and transport suppliers to secure space, inspections, and compliance.
- Keep operations precise: Oversee warehouse instructions, customs entries, cargo release, and reporting to ensure accuracy and efficiency.
- Close the loop: Manage claims, refine reports, and contribute to continuous improvement initiatives. What we would like you to bring
- Commercial Acumen – Ability to balance customer satisfaction and profitability, prepare quotations, negotiate rates, and identify opportunities for up‑selling or cross‑selling.
- Industry Expertise – Solid knowledge of freight forwarding processes and regulations, with hands‑on experience in road logistics.
- Operational Precision – Strong attention to detail in bookings, documentation, cargo release, and claims management.
- Communication & Collaboration – Clear, skilled communication skills to proactively advise customers, resolve issues, and foster alignment across teams, partners, and stakeholders.
- Adaptability & Resilience – Confidence in handling fast‑paced, time‑critical shipments.
- Customer‑Centric Mindset – A proactive, solutions‑oriented approach with a constant drive to maximise customer satisfaction while supporting sustainable growth and profitability. What's in it for you
- Competitive Remuneration: Great work deserves great reward.
- Limitless Career Opportunities: Explore international options or broaden your experience across roles and departments.
- Versatile Work Arrangements: Balance your career with life—we make it possible.
- Inclusive Parental Leave: Gender‑neutral and designed to support all parents and carers.
- Corporate Employee Discount Program: Enjoy exclusive deals across categories with thousands of top vendors.
- Novated Leasing: Adaptable salary‑packaging that can help everyone save and travel with ease. Who we are Logistics shapes everyday life—from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pmEST; Monday through Friday, or via e‑mail at . We will answer your inquiry within 24 hours. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rnyw2