Assistant Operations Manager - DFO South Wharf (Melbourne)

Assistant Operations Manager Role purpose: The assistant to the Operations Manager ensures seamless function of all operational elements within the centre, upholding the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The role fosters a skilled environment for staff, contractors, retailers, and customers, supporting daily activities related to centre presentation, maintenance, and security while building strong stakeholder relationships. It also manages the overall customer experience through effective budget management and cost optimisation. Key Accountabilities Administration Responsibility: Support operational contracts, ensuring optimum value, maintaining quality contract documentation, conducting monthly KPIs, managing maintenance logs, and participating in contract renewal activities. Operational Management: Assist the Operations Manager with day‑to‑day management of suppliers and their contracts (security, cleaning, HVAC, vertical transport, etc.), ensure safety through emergency management procedures, support building presentation standards, maintain risk registers, deliver capital projects, achieve safety certification obligations, and implement ESG initiatives with energy conservation targets. Retailer & Stakeholder Management Respond to retailer feedback on operational issues, grow positive relationships with key stakeholders (contractors, emergency services, local council, internal staff) and oversee communication and coordination for incident management, emergency services, and new tenant onboarding. Key Role Relationships Maintain strong communication with retailers, attend National Operations meetings, support relationships with major contractors, local emergency services, local council, and the tenant delivery team. Experience & Capabilities ESSENTIAL EXPERIENCE: Proven leadership achieving positive outcomes, experience in retail or mixed‑use operations with budget contribution, managing complex building services, delivering projects on time and budget, familiarity with risk registers and safety certification, ability to handle emergency situations and sustainability programmes. CRITICAL KNOWLEDGE: Contractor management, permit issuance, compliance, budgeting (Excel), short‑term expenditure planning, maintenance planning for plant & equipment, stakeholder relationship management, administrative duties (performance reports, action plans), strategic initiative delivery, and continuous industry knowledge. CAPABILITIES: Collaboration, planning & prioritisation, customer focus, stakeholder relationship development, problem solving, health & safety integration, regulatory understanding, financial acumen, vision & strategy alignment, and personal attributes such as respect, integrity, customer focus, collaboration, and excellence. Benefits Flexible working options, birthday leave & purchased additional leave, $1,000 worth of VCX securities (eligible), generous parental leave. Equal Opportunity Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. If you experience any issues accessing information or would like to discuss workplace accessibility, please contact our Talent Acquisition team. To be eligible, you must have existing Australian work rights and may be required to undergo a background check. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ro77k