Amazon Quick Strategist, Amazon Quick Customer Success …, Melbourne

Overview AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the current ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Amazon Quick Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Quick. These visionaries excel at crafting strategic roadmaps that expand Amazon Quick footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C‑Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their digital transformation journeys. Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands‑on building skills, and cross‑industry business acumen. Ideal candidates are customer‑obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth. Responsibilities
- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
- Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C‑suite executives, line managers, and technologists.
- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high‑impact business value opportunities
- Support delivery teams with hands‑on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations
- Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions Basic Qualifications
- 5+ years of cloud architecture and solution implementation experience
- 7+ years of cloud architecture and solution implementation experience
- 5+ years of external or internal customer facing, complex and large scale project management experience
- 3+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience Preferred Qualifications
- Experience developing, deploying and managing AI products at scale
- 5+ years of highly scalable systems experience
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience with vertical industry sales and delivery work of contemporary services and solutions
- Experience with business development work including complex agreements w/ integrators and ISVs
- Experience with international sales and delivery work with global F500 enterprise customers and partners Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company Amazon Web Services Australia Pty Ltd Job ID: A #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3roj9q