Service Coordinator (Melbourne)

About the Role Join a legendary team and keep the wheels turning at the heart of our Clayton branch. We are on the search for a customer focused and highly motivated individual to take on the busy role of Service Coordinator within our Clayton branch. At William Adams, your career is more than a job – it’s a pathway. You’ll be part of a supportive team culture that values initiative, thrives on collaboration, and provides transparent opportunities for development into leadership roles across our Service and Branch networks.With 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.Reporting to the Service Supervisor, in this front line position you’ll be a key link between our customers, technicians, and wider service team – juggling bookings, fielding technical queries, coordinating work orders, and ensuring every job runs on time and to the highest standard. Experience in earthmoving repairs will be a big advantage, helping you to quickly understand customer needs and support our techs with confidence. Typical Day
- Booking and scheduling work in progress
- Liaising with customers throughout their machine repairs
- Providing clear, accurate and timely information for machine repairs and used equipment build ups
- Quotations following inspection work
- Managing invoices to ensure pricing and product/machine component details are clear
- Effectively liaising with other departments to deliver effective solutions About You You’ll bring a passion for delivering outstanding customer service and strong organisational skills to the role. While not essential, a background in the mechanical trade would be a valuable bonus. To be successful in this role you will require the following skills and attributes:
- Ability to develop and maintain long term internal and external relationships
- Excellent organisational skills and the ability to handle several tasks simultaneously
- Operational experience within the heavy mechanical industry desirable
- A strong commitment to safety, health & environment procedures Ready to take the next step and drive your future forward? Want to know more? Call David in our Talent Acquisition Team on with any questions. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3royq9