Retirement Administration Consultant (11-Month Contract) …, Melbourne

As one of Australia's largest profit‑for‑members superannuation funds, we always remember whose money it is and whose future we’re looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world. Sound good? Learn more about us and what we do at aware.com.au Your New Role We’re looking for a Retirement Administration (Enjoy) Consultant to join our Member Engagement Value Stream, supporting members who are transitioning into retirement or already enjoying it. In this role, you’ll provide end‑to‑end administration and case management for retirement income products, ensuring members receive accurate, timely and empathetic service at a pivotal life stage. You’ll work closely with internal teams including Advice, Member & Adviser Help Services, Business Development and regional offices, contributing to seamless member experiences and continuous improvement. Please note this role is an 11‑month max term contract opportunity. Some responsibilities include:
- Retirement (TTR) and Term Allocated Pensions (TAP)
- Manage complex member requests, exceptions and queries through to resolution
- Provide general advice to members and support the implementation of advice strategies (within accreditation scope)
- Ensure compliance with superannuation legislation, policies and business rules
- Conduct quality assurance reviews and support risk, compliance and incident management processes
- Identify opportunities to improve processes using operational excellence tools How do you exceed our expectations?
- The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple
- Proven experience in financial services, ideally within superannuation or retirement products
- Required RG146 compliant in superannuation
- Desirably a certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration
- Strong knowledge of superannuation and tax legislation (ATO, ASIC, APRA)
- Proven ability to manage complex cases with accuracy and care
- A genuine, member‑first mindset with ethical decision‑making
- You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow Employee Experience We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life. Why you’ll love working at Aware Super:
- Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement
- Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the prospect to work on career‑defining projects
- Work with super humans: You’ll work hard and innovate, but also have some fun along the way
- Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation‑wide meeting free zones The Aware Super difference At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature‑age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpxbt