Customer Success Coordinator (Melbourne)

Compensation: AUD 60,000
- AUD 65,000 yearly Company Description Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. Job Description Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity to enrich our customers’ experiences. You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:
- You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring.
- You’ll be supporting customers across the Office platform.
- You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue.
- You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs.
- You’ll handle dissatisfied customers in a polite and professional fashion.
- You’ll maintain broad knowledge of all company products, services, and promotions.
- You’ll support the implementation of systems improvement initiatives and the introduction and roll‑out of new technologies.
- You’ll monitor the performance of systems and assist with the identification of potential issues. We offer a hybrid and flexible working model, where you will spend 2‑3 days per week in the office and the rest working from home. Qualifications We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity, and thrive working in an ever‑evolving and complex environment. Required qualifications for this role:
- You have 1–2 years of previous experience in a customer‑facing position.
- You’re motivated by a fast‑paced environment where you will have to constantly adapt – no two days are the same!
- You have excellent written and verbal English skills as well as a confident phone manner and active listening skills.
- You bring excellent customer service skills, demonstrated daily by working quickly and accurately to resolve customers' queries.
- You’re able to multitask, prioritise, and manage time effectively.
- You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills.
- You are a true team player that understands we all have to sometimes roll up our sleeves and pitch in. Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome Advantages
- Paid Parental Leave benefit programs
- Give Back Days / Commitment to social impact – three extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I; Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements Employment Eligibility To be considered for employment, you must be legally authorised to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rq5mt