Incident and Problem Manager (Melbourne)

Overview Infrastructure, Cloud & DevOps
- Connecting Australian companies and leaders with the very best talent in the market
- 3-month daily rate contract
- Market leading Australian business
- High performing team, valuing collaboration Chance for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual. About the role:
- Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements.
- Investigate escalated, non-routine, and high-impact incidents in collaboration with the Transformation Team to drive effective resolution.
- Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity.
- Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged.
- Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents.
- Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations.
- Drive problem management activities to successful completion, ensuring root causes are identified and addressed. About you:
- Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution.
- Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives.
- Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents.
- Deep understanding of ServiceNow and its application in incident, major incident, and problem management processes.
- Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams.
- ITIL certification preferred. Apply now! Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Emmbr by 2x Sign in to set job alerts for “Incident Problem Manager” roles. Melbourne, Victoria, Australia 2 weeks ago Senior Manager, Risk & Compliance Incidents Melbourne, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 4 days ago Hawthorn, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rq6no