Technical Support Representative (Melbourne)

Original Engines Co (OEC) is a proudly Australian, award-winning manufacturer specialising in high-quality automotive engine remanufacturing. Our work supports major OEM programs and champions the circular economy by extending the life of critical components and reducing waste. With strong growth and an expanding production footprint, OEC continues to lead Australia's transition toward sustainable, high-performance manufacturing. We are looking for a Technical Support Representative to join our growing team. This full‑time, customer‑facing role is ideal for someone with automotive industry experience who enjoys problem solving, working with dealerships, and ensuring customers receive the highest level of support. You will be the go‑to support person for our dealership network, owning technical queries and warranty claims from first contact through to resolution. You will work closely with customers, engineers and production teams to diagnose issues, drive outcomes and deliver a level of support that sets OEC apart. What You'll Do
- Be the first point of contact for customer support and technical queries
- Manage warranty claims end‑to‑end from submission through to resolution
- Investigate faults using documentation, photos, fault codes and real‑world feedback
- Liaise with technicians, engineers and production teams to resolve claim queries
- Track claims and follow up outstanding items
- Maintain accurate warranty records and documentation
- Identify recurring field issues and contribute to process improvements
- Prepare reports for internal and external stakeholders What You Bring
- Experience in the automotive industry (Service Advisor, Warranty Administrator, or similar)
- Strong communication and customer service skills
- Professional and composed approach to challenging situations
- High attention to detail and strong organisational ability
- Confidence working with systems and structured processes
- Ability to troubleshoot issues and coordinate solutions across teams
- A proactive mindset with a focus on continuous improvement Why Join OEC?
- Competitive, above‑award wages
- Secure full‑time position in a growing, award‑winning company
- A clean, modern and well‑organised workshop, with on‑site parking
- Supportive team culture and opportunities to grow
- Regular team perks, including weekly morning teas and monthly Friday lunches Hours Of Work (38 Hours/week) Monday – Friday: 8:00am – 4:00pm #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqe4e