Operations Supervisor - New Delivery Hub (Melbourne)

Join Dragonfly as an Operations Supervisor in our new delivery hub in Melbourne East (Braeside). This role focuses on driving operational excellence, safety, and performance in a rapidly growing location. About the Position As the Operations Supervisor, you will work closely with the Station Manager to meet operational and financial goals while leading a safe, organised, high‑performing team. Key Responsibilities
- Oversee shipping, receiving, dispatch, parcel returns, driver bookings, and route optimisation while monitoring operational processes and procedures.
- Maintain warehouse safety, cleanliness, and compliance with Health & Safety standards, including audits, hazard prevention, safe vehicle movements, and emergency response.
- Supervise unloading, freight verification, scanning, returns processing, and quality checks on return pickups and client returns.
- Manage driver check‑in/check‑out, loading processes, and real‑time delivery tracking to ensure on‑time and accurate deliveries.
- Maintain accurate delivery, inventory, incident, POD, and compliance records, including daily reports, shift handovers, timesheets, and data entry.
- Assign daily tasks, monitor team productivity, and ensure compliance with SOPs and operational standards.
- Prepare and review performance reports, including on‑time deliveries, exceptions and compliance metrics.
- Provide leadership, onboarding, coaching, and training to drivers and warehouse staff to support a high‑performing team.
- Manage employee performance, workplace conduct and compliance, including disciplinary action where required.
- Resolve delivery complaints, damages, lost packages and customer concerns promptly and professionally.
- Support the Station Manager in improving processes, maintaining strong Delivery Partner relationships and upholding Dragonfly’s service standards and values. Key Requirements
- 2+ years of leadership experience, preferably in a fast‑paced environment.
- Prior experience in transportation, freight, logistics or warehouse operations.
- Strong problem‑solving skills and the ability to adapt in a agile environment.
- Tech‑savvy with the ability to learn new systems quickly.
- Strong knowledge of occupational health and safety regulations.
- Excellent written and verbal communication skills.
- Strong organisational skills, attention to detail and the ability to manage competing priorities. Schedule Monday to Friday, 8:00AM
- 4:00PM. Benefits
- Attractive remuneration plan.
- Dynamic, team‑oriented environment.
- Opportunities for growth and development.
- Access to an Employee Assistance Program (EAP) providing confidential support. About Dragonfly Dragonfly delivers e‑commerce deliveries across Australia using cutting‑edge technology and a commitment to safety and customer experience. How to Apply Apply now for more information and take the first step toward joining our growing network. Apply on Kit Job: kitjobau.com/job/3rqh0i