Service Delivery Representative (Melbourne)

Key Highlights
- Deliver exceptional customer service by managing enquiries, resolving issues & coordinating solutions
- Join a supportive, close-knit team with strong culture, onsite perks & variety in your day-to-day
- Build your career with real growth opportunities and exposure across the business What You'll Do As the first point of contact for customers, you'll play a key part in delivering exceptional service and ensuring everything runs smoothly. You'll manage a mix of calls, emails, and service requests, working closely with both internal teams and external stakeholders. This role is designed to build your capability across multiple business areas, with opportunities to move into sales, key accounts, and higher-stakes portfolios over time. Key Responsibilities
- Handle inbound and outbound customer enquiries
- Manage high-volume email and call queues
- Resolve service issues and coordinate solutions; maintain customer accounts and accurate data records
- Engage customers to support retention and identify opportunities
- Liaise with internal teams, service providers, and customers nationwide What You'll Bring We value attitude over experience – you could come from retail, hospitality, admin, or already have an office-based customer service background. You’ll Be Successful If You
- Are confident communicating with a wide range of people
- Have strong written and verbal communication skills
- Are proactive – someone who asks, "How can I help?"
- Can manage your time and prioritise effectively
- Show initiative and aren't afraid to learn on the job
- Are adaptable and open to developing new skills across different areas
- Experience with a CRM system is helpful, but not a deal-breaker What You'll Love When You Join Us
- Supportive Environment: A team that values safety, respect, and collaboration, and a manager who wants you to succeed
- Growth opportunities: Opportunities for further training and career advancement within the company
- Variety: Each day will bring new lessons and challenges in a large business with multiple teams, stakeholders, and moving parts
- Predictable Hours: Mon-Fri, 8am-5pm, with rotating public holiday roster and time off in lieu
- Free on-site parking in a convenient location, 5 days office-based Employment Requirements
- Successful completion of Visy's employment criteria, including a criminal history check
- Currently residing in Australia with full working rights Equal Opportunity Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqo18