Team Leader, Administration Services (Melbourne)

Team Leader – Contributions, Administration Services Responsible for providing all administration services to Apex’s superannuation. Responsibilities
- To ensure effective service outcomes are achieved through administration processes and client interaction which aims to exceed the expectations of our clients through effective management of the team and development of individuals.
- Oversee and manage all aspects of the contribution administration process, through the effective management of resources, workflows and forward planning, whilst monitoring quality and service standards in accordance with resolution timeframes and service level agreements.
- Ensure team members efficiently and accurately process all contributions, exits, rollover in, member updates, transactions and reconciliations.
- Participate in recruitment, selection, supervision and mentoring of direct reports and identification and encouragement of appropriate development opportunities.
- Clear communication of staff expectations, work objectives, priorities and expectations including human resource policies and procedures are understood and applied appropriately.
- Promote employee engagement through open and up-front communication, providing regular feedback on performance and displaying genuine care for employee well-being.
- Undertake the Apex’s Performance management framework with all direct reports.
- Ensure all processes are documented and implemented within the team.
- Communicate effectively at all levels (including written, verbal and interpersonal skills) and influence outcomes including resolution of member conflict and escalated queries.
- Conduct team meetings to ensure KPIs are met, development and training of staff, and managing resource issues.
- Manage all compliance matters on behalf of the Funds administered to ensure that they meet all the statutory and legal obligations.
- Manage the relationships with system providers and internal stakeholders.
- Always support continuous improvement. Identify continuous improvement initiatives and contribute to business improvements. Assist individuals adapt in an ongoing change setting.
- Review Quality reports for each employee to ensure quality and compliance standards are met. Agree on training plans and further actions and development required.
- Establish and maintain good working relationships with clients and external service providers.
- Participate in training programs, including technical reading, to increase knowledge to provide improved support to team members and for dealings with both customers and service providers.
- Ensure Incident and Complaint resolution and activities are undertaken together with adequate controls in place.
- Prepare Administration Reporting for clients in conjunction with other teams.
- Ensure Data integrity reports and requirements are up to date and monitored. Qualifications, Skills & Experience
- RG146 Superannuation qualifications
- 5 years’ experience in Superannuation fund administration
- Previous experience in a similar role/ management experience
- Acurity systems knowledge and experience (preferable)
- Commitment to high standards of client service with balanced focus on priorities of the business
- Continual improvement mindset and a desire to strive and achieve optimal results
- Excellent interpersonal skills
- Well-developed PC skills e.g. Word, Excel, Outlook with speed and accuracy #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqq7c