Patient Services Officer- Admissions (Melbourne)

Company Description Epworth HealthCare is Victoria’s largest not-for‑profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Job Description
- Roles available – Full Time, Part‑Time
- Work in various admission areas processing elective patients
- Located in Richmond (and Hawthorn when required) Role Overview In these roles based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings. You will be tasked with conducting health fund eligibility checks and estimates, pre‑admission organisation, admission and discharge of patients and bed allocations. The position also involves responding promptly to enquiries and requests, handling patient accounts, and general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600hrs to 2000hrs. Flexibility to work on a rotating roster is required. Key Responsibilities
- Excellent communication skills
- Exceptional attention to detail
- Strong customer‑service focus
- Ability to prioritise in a timely and accurate manner
- Ability to cope under pressure and make informed decisions according to hospital needs Qualifications & Experience
- Well‑developed administration, customer service and people skills
- Strong time‑management and organisational skills, able to prioritise effectively to manage multiple requirements
- Previous administration experience in the health care sector, medical or health fund industry is advantageous but not essential
- Administration experience gained within a service industry
- Knowledge of health fund checks and requirements desirable but not essential
- Ability to work variety of shifts across the weekly roster
- Strong computer literacy
- Experience in IPM or similar health systems software will be advantageous Benefits
- Salary package up to $15,900 pre‑tax annually, leading to greater take‑home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
- Relocation assistance available for approved candidates We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature‑age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone. It is a condition of employment that you have had an annual influenza vaccination, where required under Epworth policy. All successful applicants are required to satisfactorily transparent a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqv0d