Customer Service Representative (Melbourne)

## Customer Service RepresentativeApplylocations: Melbourne CBD VIC Australiatime type: Full timeposted on: Posted Todayjob requisition id: JR13815At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.**About the role**In this role as a Customer Service Agent for a Federal Government entity focused on intellectual property in Australia, you will deliver exceptional service across phone, email, web chat, and case management channels. Your responsibilities include assisting customers with registering products and services, navigating intellectual property regulations and rights, supporting website use, troubleshooting issues, and completing forms accurately. You will stay updated on our client’s initiatives and efficiently use multiple systems to provide accurate information. Additionally, you will contribute to campaign targets, uphold quality standards, and promote intellectual property initiatives specific to Australia.****Key Details***** Hybrid working model post training* Paid Training* Commencing 22nd June 2026* Full Time and Part Time positions available* Enjoy rotating rosters from Monday
- Friday between 9am
- 8pm.* Ideal for those seeking diverse work schedules.* Australian Citizenship Required* You will be required to complete a National Police Clearance****To be successful in this role, you will need to:***** Build strong client relationships through effective phone communication and timely responses.* Follow strict compliance regulations to maintain standards.* Consistently deliver exceptional customer service experiences.****Culture & Benefits***** Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).* Continuous coaching and support to enhance personal and professional growth.* Abundant pathways for progression.* Inclusive and vibrant team culture that values everyone's uniqueness.* Unlimited 24/7 access to a dependable mental health and well-being platform****Our promise to you.****There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an prospect to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do****Apply now to be considered!****

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