Customer Service - Reception (Melbourne)

About The Role In this role, you will essentially function as a “Director of First Impressions”. You will provide a positive first experience for customers through excellent and professional customer service. Role Title Customer Service
- Reception Location Thomastown, Victoria, Australia Hours Monday – Friday, Full Time Permanent Reporting Customer Service Manager Essential Skills & Qualifications
- Previous reception, customer service or industry experience is preferred, but not essential.
- Adept at navigating computer systems to manage customer interactions and records.
- Ability to analyze situations and think critically to find solutions to customer issues.
- Excellent verbal and written communication skills are essential.
- Willingness to provide/obtain relevant checks due to interaction with clients (e.g., Police checks/NDIS Worker Screening check). Duties & Responsibilities
- Greet customers and ensure a positive first impression.
- Resolve customer issues and concerns efficiently.
- Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness.
- Foster strong and positive interactions with customers to encourage loyalty and repeat business.
- Collect customer feedback and relay valuable insights to management. Advantages
- Employee discounts on Aidacare health equipment products and services.
- Quarterly incentive scheme.
- Employee Assistance Program to support mental wellness.
- Benefits package includes discounts for retail, insurance, gym and more.
- Comprehensive training program to equip you with the necessary skills and knowledge. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr42u