Customer Relations Coordinator (Melbourne)

This role builds strong relationships, ensures a seamless experience from pre‑settlement to post‑settlement, and supports broader customer engagement initiatives across brands and channels. About Us PDG is a leading property developer with over 30 years of experience delivering high-quality, luxury developments across Melbourne. We’re passionate about creating exceptional property journeys, and that’s where you come in. The Opportunity We’re seeking a proactive and personable Customer Relations Coordinator to be the key point of contact for our clients. In this role, you’ll build strong relationships, guide clients from pre-settlement through post-settlement, and support broader customer engagement initiatives. What you’ll do
- Nurture relationships across PDG and Melcorp Real Estate client databases with timely, personalised communications.
- Call and prospect clients to book appointments, share updates, and support decision‑making.
- Collaborate with our Marketing team to ensure EDM campaigns are delivered smoothly and effectively.
- Assist sales staff and channel agents with appointment management and coordination.
- Liaise with local, interstate, and international sales agents and lawyers regarding contract‑of‑sale documentation.
- Manage the customer relations inbox and respond promptly to enquiries.
- Guide clients through pre‑settlement steps and documentation.
- Support a seamless settlement handover process.
- Coordinate defect reporting, warranty support, and represent the company warmly at the display during post‑settlement. What you’ll bring
- Exceptional interpersonal skills with a warm, qualified presence.
- Strong organisational skills and attention to detail; able to manage multiple priorities.
- Transparent written and verbal communication; confident phone manner.
- Experience in customer relations within real estate or contracts.
- CRM proficiency and comfort with Microsoft Office; EDM experience a plus.
- Positive, approachable, and solution‑focused mindset with strong problem‑solving skills. Why join us
- Meaningful work at the heart of the client journey.
- Central CBD location with modern facilities.
- Supportive team culture and opportunities for career growth.
- Excellent staff perks, including onsite gym and café.
- Work with a team that has over 30 years of experience in property development and real estate. How to apply Click Apply and include your CV and a short cover letter outlining your relevant experience (customer journey, settlement coordination, and stakeholder liaison). Please note: Only shortlisted candidates will be contacted. Appointment is contingent on a valid Police Check at the candidate’s own cost. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr8ij