Customer Success Director (Melbourne)

This is a rare chance to leave a corporate FMCG career behind and join a fast-growing Australian consulting and data business as the person who owns the client side entirely. Blue-chip clients already in place, using a product the market wants. And genuine long-term upside if you deliver. You've spent years building a solid career in FMCG
- in sales, category, RGM or all three. You're good at it. But somewhere along the way, you started wondering whether the next ten years looks the same as the last ten. Same processes, same politics, same dependence on too many factors outside your of control. This might be the role that changes that. What’s genuinely different about this one. You’ll be joining a small, ambitious business at the exact moment it’s ready to scale. The product is proven – a world‑first data platform that helps FMCG suppliers understand and influence their commercial outcomes. The client list is top‑tier and the retention rate is exceptional. The founding team are among the most commercially credible people in the industry. What they need now is someone to own the client side of the business entirely. That means deepening relationships with existing clients, helping them extract real commercial value from the platform, including through the addition of current data sets, and supporting the business development activity that brings new ones across the line. White space exists not only in further supplier‑side clients but in growing the platform’s uptake by retailers, who really value the insight it provides. What you’ll get out of it.
- The autonomy to shape a function that doesn't have a rigid playbook yet.
- Direct access to founders who have deep industry knowledge and a broad network.
- A variable compensation structure where your earnings are more within your control than they've ever been.
- A genuine pathway to exponential career and reward growth as the business scales. What you’ll need to bring.
- A background in FMCG – account management, category, RGM or a mix, at a senior level.
- You understand how major retailers think and what it takes to influence them.
- You can find the insight in a data set and tell a story with it.
- You need to be honest with yourself about whether you’re genuinely ready for a hands‑on, lean, build‑it‑as‑you‑go environment.
- This role will stretch even capable people. That’s the point. Apply on Kit Job: kitjobau.com/job/3rrbrk