Customer Solutions Specialist (Melbourne)

We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development. Day in the life of a Customer Solutions Specialist
- Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
- Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
- Consistently maintain a positive, empathetic, and professional approach in every interaction.
- Master complex enquiries, leveraging your in-depth knowledge and sharp problem‑solving skills.
- Accurately capture customer details and log interactions in our intuitive CRM system. The must-haves—skills
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Robust problem‑solving and critical‑thinking abilities to address customer queries effectively.
- Commitment to delivering impressive customer service experiences.
- Flexible and adaptable to changing priorities in a fast‑paced environment.
- Computer proficiency and a desire to develop further. The must-haves—candidate requirements
- Be 18 years of age at a minimum.
- Australia‑based.
- Ability to commence 15th June 2026.
- Availability to work full time, on a rotating roster, 5 shifts per week (38 hours per week) Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:00 am and 4:00 pm. Why You’ll Love Working With Us
- True Work From Home Flexibility: Work comfortably from your own dedicated home office space anywhere in Victoria.
- Structured, Professional Growth: Participate in monthly performance reviews and ongoing professional development designed to fast‑track your career.
- A Culture of Integrity & Inclusion: Join a supportive team environment that actively promotes equal opportunity, safety, and mutual respect.
- Competitive BPO Rates + Penalties: Enjoy stable hours and competitive industry compensation without the unpredictability of traditional customer‑facing roles. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrc1v