Guest Service Agent (Melbourne)

Job Description Oaks Melbourne St Kilda Road is looking for a Full Time Guest Service Agent who is passionate about providing excellent customer service to join our team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You will guide guests through their stay, from smooth check‑ins and check‑outs to insights on local attractions and eateries, earning a reputation for superb service and positive energy. Key Responsibilities
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and effective check‑in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels (in‑person, phone, and email) to provide exceptional service.
- Oversee accurate processing of guest reservations, updates, and special requests, using the property management system to ensure seamless scheduling and availability.
- Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change)
- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available Hourly Rates (excluding superannuation) Monday
- Friday: $26.70 per hour Saturday: $33.38 per hour Sunday: $40.05 per hour Qualifications
- Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Additional Information
- Career Growth : Learning and development programs to boost your career.
- Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks : International accommodation discounts across our hotel brands.
- Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences : Discounted entertainment and activities.
- Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
- Generous Leave : Parental and birthday leave.
- Wellness Boost : EAP and tailored wellness support. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrlj9