Bar Manager — Luxury Hotel Bar, Growth & Perks (Melbourne)

Company Description At Pullman, we celebrate the transformative power of progress — thriving on the art of seeing the familiar in recent ways. Here, diverse perspectives collide to spark creativity, and fresh possibilities unfold. Perfectly positioned on the edge of Fitzroy Gardens and just moments from the MCG, Pullman Melbourne on the Park stands as one of the city’s most iconic hotels, renowned for its legacy of delivering first‑class experiences to business travellers, curious explorers, and passionate sports fans alike. Pullman Melbourne on the Park are seeking a highly experienced Bar Manager who will be responsible for overseeing the daily operations of a bar, ensuring profitability, excellent customer service, and compliance with laws and safety standards. As a Bar Manager your responsibilities will include (but not limited to):
- Lead day‑to‑day F&B; Bar outlet operations during rostered shifts, ensuring seamless service in line with Pullman brand standards.
- Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
- Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.
- Supervise, coach and motivate F&B; team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings.
- Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.
- Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.
- Ensure compliance with OH&S;, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.
- Maintain high standards of cleanliness, mise‑en‑place, and Bar Outlet presentation, including daily walk‑throughs and checklists.
- Oversee cash handling, end‑of‑shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated).
- Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts. Qualifications The ideal candidate will possess the following skills and experience (but not limited to):
- Previous experience as an F&B; Supervisor, Assistant Manager or Duty Manager in a 4–5-star hotel or high‑volume bar environment.
- Proven experience leading a team during busy service periods, with strong floor presence and confidence in managing guest issues.
- Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.
- Strong product knowledge across wine, cocktails and contemporary dining, with the ability to train others and support upselling.
- Demonstrated understanding of OH&S;, food safety and RSA obligations in a hotel setting.
- Competent with POS systems and basic Microsoft Office; exposure to hotel PMS and events systems is an advantage.
- Availability to work a rotating roster including mornings, evenings, weekends, public holidays and major event days at the MCG.
- Excellent communication and interpersonal skills, with a calm, solutions‑focused approach under pressure.
- Impeccable grooming and professional presentation aligned with Pullman standards. Additional Information
- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
- Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world‑class training and opportunities to advance across our global network. Apply on Kit Job: kitjobau.com/job/3rro01