Credit Functional Analyst (Melbourne)

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we’re moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you’re on‑site, in the office, or somewhere in between, you’ll find opportunities to grow your career here. You’ll work with a team that’s passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. About the role The Credit and Affordability team is looking for a Credit Functional Analyst to join their team based in Melbourne. As a Credit Functional Analyst, you will be responsible for owning and governing the consumer collections strategy and dunning framework, ensuring process integrity, compliance, and effective execution across the portfolio. You will also be driving debt and revenue performance through targeted strategies, including remediation of 90+ aged balances, proactive monitoring of metrics, and delivering regulatory and functional changes, managing process exceptions to make us future‑fit and ensuring operational hygiene. What you’ll be doing
- Executing performance strategies across the portfolio to continuously improve debt and revenue performance.
- Developing and implementing an action plan for 90+ aged balances/top debtors remediation across PMF segments.
- Proactively monitoring, investigating and analysing debt performance reports, metrics, forecasts and trends on a daily and weekly basis.
- Interpreting, documenting and delivering regulatory/functional changes that may impact data, system or process in a timely manner.
- Implementing debt performance initiatives that positively impact the debt book and customer experience. What you’ll bring
- Process knowledge in credit management and collections, particularly within the energy industry.
- Understanding of dunning processes/collection strategies.
- Ability to analyse processes, recommend solutions and drive the solution to completion.
- Clear understanding of ERP platforms; prior exposure to Salesforce, SAP ISU/CRM is a plus.
- Strong analytical and reporting skills with a focus on detail; SQL knowledge is a plus.
- High‑quality written and verbal communication.
- Proven experience as a business/operational analyst in similar or related businesses. Benefits
- Adaptable working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participation in Energise – our reward & recognition program.
- 20 weeks of paid parental leave for the primary carer.
- Additional week of recharge leave per year.
- Active role in our diversity & inclusion initiatives.
- Novated leasing and electric vehicle subscriptions.
- Study assistance, AGL’s share purchase plan and insurance deals. *Benefits may change over time and vary based on role type and location. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more, visit: AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre‑employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location Docklands VIC 3008 Job Family Group Credit #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rs37c