Resident Experience Specialist (Melbourne)

Join Essence Communities, the fastest growing Build to Rent management company in Australia and accelerate your career. This is a rare opportunity to play a key role in the launch of INDI Footscray – a premium BTR community on the city fringe, welcoming residents from mid‑May this year. If you are currently working in leasing, residential property, or mixed‑use and feeling stagnant in your role, this could be the fresh start you’ve been looking for. We’re seeking real estate professionals ready to step into a more refined, asset‑driven model – one that prioritises service, community and experience. And here’s the best part: no private landlords. No driving from property to property. All apartments are managed in‑house – just take the lift and you’re there. About Essence Communities Essence Communities delivers tailored Build‑to‑Rent management solutions across Australia and New Zealand. As the largest operator in the emerging BTR sector, our platform is backed by a 27‑year legacy of property and asset management through our parent brand UniLodge, Australia’s leading Purpose‑Built Student Accommodation operator. Our purpose is simple: to create communities where people truly belong. We combine human‑centred design, hospitality‑led service and operational excellence to deliver exceptional resident experiences and strong commercial outcomes for our partners. About The Property At INDI Footscray, we aim to transform the way renters in Australia live, for the better. This isn’t just another BTR community, it’s a community of INDI‑vidiuals – a place designed to celebrate uniqueness while fostering connection. Setting the precedent for inner‑city living, INDI Footscray will provide the ultimate rental experience with 702 studio, one, two and three bedroom apartments. Located just 6 km from Melbourne’s CBD (around 15 minutes via the West Gate Tunnel link road), it’s moments from the new Footscray Hospital, Whitten Oval and Footscray Market. Residents will enjoy luxe amenities including rooftop gardens, gym, work hub spaces, private dining rooms, yoga studio and cinema. This property has all the mod‑cons too with EV charging stations, dog wash and parcel lockers. With an on‑site team delivering seamless service and a curated events calendar designed to bring people together, INDI is built to help renters feel at home – and free to be themselves. The Opportunity As a Resident Experience Specialist, you’re the friendly face, the calm in the chaos, and the reason our residents say, "I love living here." You’ll be right at the heart of our Build‑to‑Rent community, making every interaction feel easy, warm and genuinely human. Reporting to the Resident Experience Manager, your key responsibilities include:
- Owning the day‑to‑day reception experience – greeting residents by name, welcoming visitors with confidence, and keeping the energy professional, positive and polished.
- Helping residents with questions about their home, lease, packages, maintenance requests, or just pointing them in the right direction with a smile. Treat every enquiry with care.
- Supporting the delivery of a thoughtfully curated events calendar, rolling up your sleeves on event days, and gathering feedback to keep making each experience better.
- Coordinating move‑ins and move‑outs – from inspections and inductions to key handovers and maintenance follow‑ups, ensuring every transition feels seamless and well‑managed.
- Maintaining accurate resident accounts, including occupancy fees and sundries, with an eye for detail and a commitment to getting it right the first time.
- Upholding residents’ rights, tenancy conditions and privacy at all times – handling information with professionalism and integrity. About You You’re an experienced property or leasing professional with a passion for delivering memorable experiences, looking to elevate your career within a Build‑to‑Rent model.
- Your own INDI‑vidual style and natural flair
- A polished, resident‑first service mindset
- Current Certificate IV in Real Estate Practice (VIC) – essential
- Experience in build‑to‑rent, property management, leasing, co‑living or student accommodation
- Outstanding verbal and written communication skills, with an ability to liaise effectively with people at all levels
- Robust organisational skills and exceptional attention to detail
- Ability to work effectively within a collaborative environment, and autonomously as needed Our Offer to You
- Be part of a brand‑new community launch
- Career progression within a growing BTR portfolio
- Work in one location, no driving between properties, no after‑hours calls
- A supportive, energetic and collaborative team culture
- Exposure to a premium, experience‑led rental model
- Inclusive culture – collaborate with a diverse and engaging team
- Voice your opinions – share feedback in annual surveys and connect on Viva Engage
- Professional development – take advantage of company‑paid operational licence training
- General referral bonuses – up to $1,000 AUD for successful referrals
- Travel perks – access exclusive rates at Essence Hotels & Apartments Cultivate your career in leasing across the BTR space – join INDI Footscray today. To start your journey with INDI, apply now with your resume and cover letter! Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rs76y