Scholarships & Commonwealth Payment Support Officer (Melbourne)

Are you detail-oriented, values-driven, and looking to make a meaningful impact? We are seeking a highly capable and compassionate administrator to support a busy Scholarships and Government Funding team during a peak period. This is an excellent opportunity to contribute to work that directly supports students in accessing critical financial assistance while gaining experience in a rapid-paced, purpose-led environment. Opportunity This is a high-volume, detail-focused role where sound judgement, analytical capability, and professionalism are essential. The role supports two key functional areas:
- Scholarships, Bursaries & Emergency Aid: You will assess applications that support students experiencing financial hardship, ensuring fair, accurate, and timely outcomes.
- Commonwealth Placement Payments (CPP): You will assist in determining student eligibility for government-funded placement payments across key sectors such as healthcare, education, and social services. Working Arrangements
- 0.8 FTE (4 days per week)
- Hybrid model with a minimum of one on-campus day (Wednesday preferred)
- Flexibility for additional hours during peak periods
- Laptop provided; dual screens required for home setup Key Responsibilities Assessment and Decision-Making
- Assess scholarship, bursary, and emergency aid applications against eligibility criteria
- Interpret supporting documentation, including payslips, medical records, and financial statements
- Calculate household income and apply rating frameworks
- Review CPP applications, including income verification and eligibility assessment
- Support timely processing of payments and outcomes Systems and Data Processing
- Maintain accurate records within student systems
- Process scholarship offers, changes, and updates
- Manage tracking spreadsheets and high-volume data entry
- Work across internal systems (training provided as required) Enquiries and Team Support
- Manage shared inboxes and respond to routine enquiries
- Escalate complex matters appropriately
- Provide operational support across both Scholarships and CPP functions
- Assist with team coverage during leave periods What You'll Bring
- Exceptional attention to detail and accuracy
- Experience reviewing and interpreting complex documentation
- Strong numerical skills, including income calculations and validation
- Advanced Excel capability (data tracking, formulas, data entry)
- Experience working with systems such as student administration platforms or CRMs
- Professional resilience and the ability to manage sensitive information with care
- Adaptability and willingness to work across shifting priorities Desirable Experience
- Experience in scholarships, bursaries, equity or financial aid assessment
- Exposure to government-funded programs or higher education environments
- Familiarity with student systems such as TechOne, StudentOne, or similar Why Apply
- Contribute to work that has a direct and meaningful impact on students
- Gain experience in a high-volume, operational environment
- Work within a supportive and collaborative team
- Immediate start available Dixon Appointments values diversity and inclusion and is committed to providing a secure, inclusive and barrier‑free recruitment experience. Please indicate your preferred method of communication in your application, and let us know if you require any adjustments when dealing with us. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsm3h