Senior Service Designer ( 209472 ) (Melbourne)

Overview Senior Service Designer | Retail Loyalty Join a household name in retail to redefine how millions of customers engage with their brand. We are seeking a high-caliber Senior Service Designer for a high-impact, 6-month contract focused on evolving a world-class loyalty and personalisation ecosystem. Responsibilities
- Duration: 6 Months (Initial)
- Location: Hybrid (3 days on-site per week)
- Focus: End-to-end service design for Loyalty & Digital Experience You will tackle complex, ambiguous problems within a massive enterprise environment, translating customer insights into scalable service solutions.
- Lead & Execute: Drive service design initiatives from research and blueprinting through to execution.
- Loyalty & Personalization: Shape the future of how customers interact with digital and in-store loyalty programs.
- Strategic Storytelling: Map complex ecosystems and translate them into clear, influential narratives for executive stakeholders.
- Cross-Functional Collaboration: Partner with Digital, Marketing, Tech, and Operations to bridge the gap between customer needs and operational reality. We need a practitioner who is equally comfortable "doing the work" as they are coaching others. Qualifications
- Experience: 6+ years in Service Design, specifically within large-scale enterprise environments .
- Domain Expertise: Proven track record in Loyalty programs or high-frequency retail services.
- Toolkit: Expert-level skills in customer journey mapping, service blueprinting, and ecosystem mapping.
- Educated: Minimum Bachelor’s degree in HCD, Design, Psychology, or a related field.
- Influencer: Exceptional ability to navigate stakeholder politics and negotiate outcomes in a rapid-paced retail setting. Equal Opportunity Statement When building teams for our clients Aquent strives to promote and create an open, inclusive and equal environment in which every employee can flourish. We encourage applications from diverse backgrounds as we value the importance of diversity and inclusivity within the professional networks we support and the communities we serve. Please let us know if we can provide additional support for your interview process. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtlt7