IT Service Delivery Specialist (Melbourne)

Job Description IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed equities. Our purpose is to invest, protect and grow the long‑term retirement savings of working people. We believe healthy returns depend on healthy economic, environmental and social systems – and these are evolving on a scale never experienced before. To find opportunity, build value and meet the needs of future generations, you need scale, skill and expertise. That’s what IFM Investors has built up over 30 years. With assets under management of approximately $266.1 AUD billion (at 31 December 2025), we prioritise the interests of over 831 institutional investors worldwide. IFM operates from 16 offices across Australia, Europe, North America and Asia. At IFM, you’re not just part of an investment company – but an invested one. We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world. We’ve created an inclusive, accountable and collaborative workplace where you’re given the opportunities to make a meaningful contribution and grow your skills. Business Overview
- Transaction Management & Support
- Investment Operations & Client Service
- Investment Risk & Execution Oversight
- Business Transformation
- Investment Accounting & Tax Services
- Implementation
- Information Technology The Role The IT Service Delivery Specialist is responsible for the end‑to‑end governance, execution, and continual improvement of Incident, Problem and Change Management practices, aligned to ITIL. This role is critical in ensuring operational stability, resolving high‑impact incidents, and enabling secure, efficient change across complex technology environments. As part of the IT Team, the role contributes to the successful support and maintenance of IT support services globally, in conjunction with the IFM IT team, managed service providers and external vendors. Your Background And Experience
- 7+ years’ hands‑on experience in IT Change, Incident, and Problem Management, preferably in an IT Operations function with a focus on maintaining high levels of system availability, performance and maintenance
- Tertiary qualification in Information Technology or a related discipline (or equivalent experience)
- ITIL v4 certification. Foundation, Managing Professional or above
- Strong working knowledge of ITIL practices and service management principles
- Managing the transition of new systems and services into support teams
- Management of major incidents
- Leading the weekly Change Advisory Board (CAB) meeting including preparation of materials and follow‑through on approved change requests
- Experience in regulated or risk‑sensitive environments
- Experience with the ServiceNow ITSM platform
- Experience driving ITIL process maturity and continual service improvement
- Experience producing service metrics, trend analysis, and executive reporting IFM Investors is committed to promoting an inclusive culture where all employees are valued and recognised for their unique qualities, backgrounds, and perspectives. We champion all groups regardless of race, gender, religion, sexual orientation, age, disability, or family status. We are committed to providing individuals with disabilities reasonable adjustments to participate in the job application or interview process. Please contact us if you require specific support at any stage of the recruitment process at #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtr82