Senior Manager, Operational Excellence, East Coast (Melbourne)

Allow us to introduce ourselves At dss+, we are not just your average operations consulting firm; we are implementers and change makers. Our passion lies in engaging organisations to craft resilient and sustainable business, guiding them through transformational changes in safety, risk and resilience and through their energy transition. We take the complex world of risk and sustainability and translate it into actionable roadmaps that work with our clients business. We implement, working side-by-side with our clients to deliver real, tangible results. dss+ services fall into three core areas—operational risk management, operational excellence and sustainability—each bolstered by learning, development and culture change solutions and digital technologies. Teams around the globe work with clients in metals and mining, chemicals, oil and gas, power and utilities, agriculture, food and beverage, industrial and manufacturing, and private equity. We pride ourselves in combining industry experts and on the ground experience with strong people-centric change management capabilities. This creates the perfect blend to support our clients from intent to impact, enabling them to protect what they care for, transform their organisation, and sustain the changes required to make their vision a reality, in a practical actionable way. Let's see where our shared vision leads We have a strong growth trajectory, which means unprecedented opportunity for the people on our teams. Join forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do. Because we're 100% mission driven—dedicated to protecting, transforming and sustaining positive change—this role, and the resources you'll have, offers you the ideal platform to make a difference. And, because we don't just advise on, but also implement best practices, the latest thinking and our own proven methodologies, you will be able to see the positive impact of your efforts. Does this sound like you? As the Senior Manager, you will lead large, high-impact client engagements that deliver safe, reliable operations and you will contribute to growth through business development. You will understand business challenges faced by client executives in leading organizations in order to design solutions that effectively support clients. You will have a strategic and client facing engagement and delivery role across the consulting value chain leading and or supporting business development efforts, project execution and account development. This role is ideal for experienced Consultants, particularly Managers or Directors who have successfully delivered operational improvement work and are looking to deepen their expertise in leadership, culture and human performance. You will lead large, high-impact client engagements that go beyond process improvement to focus on how people think, behave and perform at work. The goal is to help organisations build stronger leadership, better cultures, and more sustainable performance outcomes.
- Live and breathe dss+ Core Values and Mission Critical Behaviours and encourage others to do the same. As a company and individually, we are here to deliver value, walk our talk, keep learning, work in teams and be engaged. Read more about what we value here
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- Use what you know to drive growth among a strong existing portfolio and new dss+ clients.
- Keep your sights on the big picture, overseeing program delivery, developing client relationships, leading cross-team initiatives and developing promising talent.
- Become recognised as a subject-matter expert and trusted thought partner within dss+ and to our clients. You will be responsible to:
- Lead major client engagements, working closely with senior client stakeholders to shape direction and deliver meaningful outcomes;
- Deliver outstanding client experience, consistently delivering high-quality work that leads to repeat business. Be a trusted advisor with senior client executives and maintain relationships in alignment with the account team to deepen and expand relationships;
- Grow accounts and win work, help position the firm’s capabilities in leadership, culture, and human performance;
- Contribute to thought leadership and offerings, help shape and evolve the firm’s approach to leadership, culture, and human performance;
- Develop people and build capability, helping others build skills in consulting, leadership, and client engagement;
- Project Manage large, complex, multiyear projects to deliver client impact, whilst managing a team, project quality and project profitability;
- Participate and contribute to internal and external functional and/or industry networks with the aim of developing new business working with the global Marketing and the Industry Teams;
- You will have a client delivery chargeability target and a business development target. Requirements Who are you today? Your values align with ours. Living and breathing the dss+ Core Values and Mission Critical Behaviors and encouraging others to do the same through decisions, policies, actions, etc. More information about our core values can be found here: You demonstrate high levels of proficiency and deliver measurable outcomes with clients in terms of risk reduction, safety improvement and operational improvement. You will have an appetite to rapidly learn and apply the dss+ methodologies for creating high-performance teams, transforming organisations and reducing risks. You’re passionate about impact-driven work and are excited by the opportunity to work with clients who are striving to integrate profit & purpose. You thrive in complexity, are a natural problem-solver, and dig deep for patterns and paths, even amidst a outstanding deal of ambiguity, with the flexibility to analyse and adapt to situations. Leading team members with different skill sets is something you excel at, and you are willing to challenge both your own and your team’s perspectives. You can navigate complex research projects, absorb and lead your team to synthesise large amounts of information, confidently draw conclusions from your research, and put them into clear recommendations and points for the team. You are detail-oriented, and well-organized and enjoy bringing structure to projects through work-planning and prioritisation to drive successful delivery outcomes. Possess effective leadership skills to drive execution in complex environments. You can work collaboratively and are personable, a good listener and connect easily with others, making you a great leader. You enjoy the variety and sometimes ambiguous contexts of leading a wide range of client projects unfolding simultaneously. Strong/effective verbal and written communication to be able to interact at different levels of the organisation, from team members to C-Suite Executives. To be successful in this position, you would bring the following qualifications and experience: A graduate from a top-tier university with a degree in a business-related major (i.e., management or finance) or engineering. A post-graduate qualification will be beneficial; Relevant post-graduate degree in field of expertise (e.g., innovation, risk management, etc.), preferred; Ideally you will possess a minimum of 10 years’ consulting experience in operational improvement (OpEx, transformation, or performance improvement), or safety and risk. Proven ability to lead large, complex projects and manage senior stakeholders in the following industries: Mining & Metals, Infrastructure, Energy, Utilities; Interest in expanding into leadership, culture, and human performance; Experience contributing to business development, proposals, or account growth; Passion for developing people and building high-performing teams; Excellent analytical and problem-solving skills with the ability to navigate complex projects and stakeholder interactions and provide fit-for-purpose recommendations; Exceptional interpersonal skills and team working attitude, with a passion for building high performing teams; High level of proficiency with PowerPoint, Visio, Word, Advanced Excel, Access, and ideally visualisation tools such as Power BI or Tableau. This is an opportunity to build on your operational expertise and broaden your impact, moving from improving processes to shaping how organisations lead, think, and perform. You’ll play a key role in delivering meaningful change for clients while growing your own capabilities in leadership and culture transformation. In return, dss+ assures that you will have the opportunity to thrive in a fast-paced, rapidly growing consulting environment. You can build capabilities and deliver meaningful results that clients appreciate and can make you feel proud. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru5af