Novated Loyalty Consultant (Melbourne)

About The Role This position is responsible for supporting organisational goals by delivering customer retention and sales outcomes of Novated Leases and related products in line with agreed targets. In doing so, it involves converting retention leads and upselling new leases and products to achieve key performance indicators (KPIs) while regularly reporting on progress against objectives. Role responsibilities
- Proactively manage a pipeline of existing novated lease customers, achieving desired sales and loyalty outcomes by providing exemplary customer service and guidance through the end of lease process. This includes meeting retention and upgrade targets, delighting the customer, maximising vehicles sales through the company’s vehicle procurement program, and delivering agreed sales KPI’s and conversions of upsell and cross-sell products.
- Perform various administrative activities supporting team effectiveness and ability to achieve targets.
- Champion continuous improvement
- Contribute to the identification of improvement opportunities, propose solutions, and support the implementation of efficiencies with a focus on supporting business growth, and enhancing the customer experience.
- Be a role model for sgfleet values and behaviours. Consistently cultivate a solid culture of performance, collaboration, integrity, personal growth, and service excellence. Skills and experience
- Results driven mindset
- Proven sales and service results
- Exceptional communication and relationship building skills
- Business acumen and commercial awareness
- Strong organisational and prioritisation skills Who We Are We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. Some of our perks
- Recharge and relax with up to 4 days of wellness days every year.
- We offer industry leading 20 weeks paid parental leave.
- Monetary service milestone awards.
- Career progression opportunities.
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more.
- Two paid volunteer days each year.
- Health and wellbeing support including a subsidy and an Employee assistance Program. What’s next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development. We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru6qw