Concierge Executive (Melbourne)

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor‑made, human‑centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty. Purpose As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role! Primary Responsibilities
- Proactively greet, welcome and serve tenants and visitors to the asset
- Act as a key source of knowledge for tenants and visitors about the asset and local precinct
- Provide services that add convenience, exclusivity, community and utility
- Work in the lobby area of the office building, rotating between the Concierge desk and roving throughout the Lobby and building precinct to engage with tenants and visitors
- Represent Accor to building tenants and visitors and uphold the brand alongside our Client
- Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants, and identifying recent trends
- Adhere to best‑practice tools, participate in CX training with the team, Heartist Engagement and quality assurance programs, supporting your team with training where required
- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions Skills & Experience
- Strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
- Written and verbal communication skills
- Previous experience in a customer experience role
- Strong passion for people, curating experiences for others and leading premium service delivery Accor Benefits
- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who matter most to you
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
- Learn Your Way – Support your career development with access to Accor’s industry‑leading training platforms, Accor Academy and Typsy
- Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities – We are a world‑leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru717