Billing Product and Client Delivery Consultant - Technology …, Melbourne

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. Billing Client Delivery Consultant As our Billing Client Delivery Consultant, you’ll play a critical role in ensuring the success of complex client billing operations delivered through a leading digital platform. Sitting at the intersection of billing domain expertise, technical problem‑solving and senior client engagement, this is a high‑impact role where your work directly influences billing accuracy, regulatory compliance and customer experience. This is a hybrid position based in Naarm – Melbourne / Wadawurrung. Your Key Responsibilities
- Lead the diagnosis and resolution of complex billing issues across end‑to‑end billing pathways, ensuring accurate, compliant and timely billing outcomes for clients.
- Act as the primary interface between clients and product and engineering teams, translating business rules, regulatory requirements and operational needs into clear delivery outcomes.
- Serve as the bridge between platform engineering teams and client billing outcomes.
- Translate complex requirements into delivery excellence, resolving issues before they impact customers, and driving continuous improvement across billing operations. Skills And Attributes For Success
- Strong experience in client delivery, product ownership or similar roles within complex delivery environments.
- Proven capability working in agile delivery models and multi‑stream delivery pipelines.
- Excellent stakeholder management and communication skills, with the ability to influence and challenge constructively at senior levels.
- Extensive experience and capabilities in transformation and delivery.
- Experience designing, managing and improving end‑to‑end customer journeys.
- Experience in utility or energy billing, or complex billing environments in adjacent industries such as telecommunications, financial services or water.
- End‑to‑end billing operations, back‑office processing and revenue assurance.
- Business process design and optimisation (L1–L3), Billing customer experience journeys, including redesign during system implementations or transformations.
- Working knowledge of financial accounting concepts, including GL mapping and system integrations.
- Exposure to billing product management, including tariff and rate configuration, pricing setup and billing execution.
- Familiarity with regulatory frameworks and compliance requirements in billing environments. Technical Exposure
- SQL
- Python or general software engineering concepts
- Understanding of SDLC and modern delivery practices
- Desirable: Jira, Asana, Miro, Datagrip, Databricks, GitHub, Datadog, Sentry What We Offer You
- Career development: At EY, your career is yours to shape! We’ll develop you with future‑focused skills and equip you with world‑class experiences.
- Flexible work arrangements: Our versatile work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
- A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family‑friendly policies, including 26 weeks of gender‑neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally.
- Salary: We offer a competitive salary which is open to negotiation pending on skills and experience. Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. Our preferred applicant will be required to undertake employment screening by EY or our external third‑party provider. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru8cj