Customer Service Representative (Melbourne)

Role Overview Join the team at Probe CX in our vibrant Melbourne call centre as a Customer Solutions Specialist. Supporting a major Federal Government entity, you will be the first point of contact for the public, providing essential service on behalf of a key national agency. Responsibilities
- Respond to a diverse range of public queries about government services in a fast‑paced call centre workplace.
- Provide clear, easy‑to‑understand advice by breaking down complex government information.
- Use empathy and active listening to support customers through their enquiries.
- Operate advanced software and multi‑screen environments to increase digital literacy and efficiency.
- Investigate issues, provide accurate solutions, and meet performance targets in a high‑volume setting.
- Balance quality service with efficient schedule adherence and organisational skills. Qualifications
- Customer‑service experience in retail, hospitality or a similar field.
- Intermediate to advanced computer skills.
- Problem‑solving mindset with genuine empathy for customers.
- Adaptable availability across rostered hours (7:00am – 8:00pm).
- Australian citizenship, 18+ years old, and willing to undergo a national background check (cost covered). Benefits
- Competitive pay (base + super + incentives + penalties) and employee benefits.
- 10 days of paid comprehensive training.
- Full‑time role with Monday‑Friday roster and hybrid working options once settled.
- Career growth opportunities within a global footprint.
- Rewards and incentives for high performance.
- Health and well‑being program with 24/7 support services.
- Daily savings on fuel, groceries, tech and fashion through Flare.
- Referral bonus for successful employee referrals. EEO Statement Probe CX is proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. Opportunities are available for everyone to thrive. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru8qi