Dynamics365 Business Analyst (Melbourne)

Dynamics365 Business Analyst Location: Melbourne, VIC Contract: 6 months fixed term or Contract Business Analysis & Stakeholder Engagement
- Conduct workshops and requirement gathering sessions with business and technology stakeholders.
- Understand current-state processes and identify opportunities for optimisation and automation.
- Translate business requirements into user stories, functional specifications and acceptance criteria.
- Support prioritisation and backlog refinement activities. D365 CE Functional Responsibilities
- Drive functional design and solution configuration across D365 CE modules.
- Work closely with architects and development teams to ensure solution alignment.
- Configure and support core D365 CE functionality including:
- Customer and contact management
- Case management
- Sales and service processes
- Workflows and business process flows
- Assist in solution validation, UAT and business sign-off activities. Delivery & Change Support
- Participate in Agile ceremonies and sprint planning activities.
- Support test planning, defect triaging and release activities.
- Develop process documentation and provide user support/training where required.
- Collaborate with cross-functional teams including integration, reporting and data teams. Required Skills & Experience
- 5+ years of experience as a Functional Consultant / Business Analyst.
- Solid experience with Microsoft Dynamics 365 CE (CRM).
- Strong workshop facilitation and stakeholder management capability.
- Experience writing business requirements, user stories and process documentation.
- Experience working in Agile delivery environments.
- Understanding of CRM processes and customer lifecycle management.
- Experience supporting UAT and change management activities. Preferred Skills
- Exposure to Power Platform (Power Automate, Power Apps, Dataverse).
- Understanding of integration concepts and APIs.
- Exposure to customer service and sales process transformation initiatives.
- Experience in construction, property, or home building industries preferred.
- Microsoft D365 certifications desirable. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rufa6