Research Manager - Government, Retail & Services (Melbourne)

Looking for a role that's as diverse as your curiosity? Join one of Australia's leading research agencies, where commercial smarts meet meaningful social impact. Why you'll love it here
- Genuine & supportive culture – Smart, fun, and nurturing, you'll be surrounded by people who care deeply about clients and each other.
- No pigeon-holing – Enjoy the rare chance to work across quantitative and qualitative research, spanning both commercial and social sectors.
- Projects cover behaviour change, brand strategy, communications, segmentation, customer experience, and more.
- Immediate application of insights – Clients are action-driven and use your work to brief creative teams, shape campaigns, and drive change.
- Diverse clients – from government departments through to services, retail, finance, energy, and beyond. Recent work includes
- Public transport – designing safety campaigns.
- Marine safety – behaviour change programs.
- Energy – helping providers trial, pack, and commercialise green innovation.
- Insurance – innovation and choice modelling.
- Tourism – new opportunities to drive summer tourism for ski resorts. As a Research Manager, you'll
- Take ownership of client accounts and lead the delivery of complex research programs from design through to insight communication.
- Build trusted client partnerships, ensuring projects meet strategic objectives and deliver clear commercial impact.
- Oversee multiple projects, guide junior team members, and contribute to business growth through quality delivery, client satisfaction, and thought leadership.
- Own the team's development by coaching, guiding, and developing team members. Qualifications
- Solid experience within a social or market research agency.
- Deep understanding of research methodologies and their strategic application across diverse industries.
- Proven ability to independently manage ad hoc research projects.
- Robust analytical, interpretive, and storytelling skills.
- Excellent client relationship management and presentation skills.
- Growing commercial acumen, including budgeting, pricing, and profitability.
- Demonstrated ability to coach, guide, and develop team members.
- Tertiary qualifications in marketing, social sciences, psychology, business, or a related field. Benefits
- Inspirational leadership – This line manager will be a huge asset: super passionate, growth‑minded, and always looking for ways to do things differently and better. You'll have a true mentor in your corner.
- Vibrant environment – A renowned agency with an outstanding reputation; part of a creative group offering a solid network to leverage.
- Epic offices and a rooftop bar. Equality and Diversity Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio‑economic background. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruhfh