Telemarketing Supervisor (Melbourne)

Location: Ortigas, Pasig City Salary Range: Php22,000.00
- Php23,000.00 JOB OBJECTIVE Supervises and oversees the Tele-marketing Unit. DUTIES AND RESPONSIBILITIES
- Supervises and oversees the work unit and subordinates to ensure effective completion of their responsibilities.
- Establishes work standards, performance measures, goals and objectives
- Assigns deliverables/tasks to subordinates
- Evaluates work performance, tracks and reviews work progress of subordinates
- Provides direction and guidance
- Coaches, counsels and motivates subordinates
- Recommends personnel action/movement
- Interviews prospective employees for the department and recommends hiring
- Conducts job orientation and technical trainings
- Identifies and recommends training program/seminar for staff development
- Recommends disciplinary actions as needed in concurrence with the Immediate Superior
- Monitors daily production and releases of the unit
- Prepares and sends Daily, Weekly and Monthly Production and Releases Report to the Immediate Superior
- Develops call scripts for Tele-marketers’ use
- Distributes and assigns call leads to subordinates
- Implements the business plans, programs and marketing activities designed by the Marketing Group.
- Monitors the status of renewal accounts from approval up to releasing of loan
- Reviews and checks accounts/documents for credit investigation and approval
- Maintains accurate client and contact data in the database
- Represents the work unit during Management Committee meeting and other internal/external meetings.
- Performs other work-related functions and duties that may be assigned. JOB SPECIFICATIONS
- Preferably with degree in Business Management, Sales or Marketing, or other related course.
- With at least two (2) years work-related experience in marketing or sales, one (1) year of which is in a supervisory capacity.
- Should have technical marketing skills, relevant product and industry knowledge.
- Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills
- Should be persuasive, goal-oriented, assertive, creative, creative, adaptable and analytical.
- Has the ability to work under pressure and handle challenging situations.
- Computer-proficient. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rv46i