Customer Experience Representative - 12 Month Contract …, Melbourne

We’re a leading business management solution with a core purpose of helping businesses in Australia and New Zealand start, survive, and succeed. At MYOB, we believe that what’s good for one business is good for all—supporting owners, employees, customers, suppliers, and families alike. Our mission is to give every person in business the tools they need to focus on what really matters and do Big Things—whatever that looks like for them. About the Role Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.
- Provide high quality, responsive technical and application support for customers across Australia and New Zealand, covering their various products and modules.
- Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
- Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role. About You
- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial.
- Experience in troubleshooting applications and workflows.
- Experience / knowledge of accounting products is beneficial.
- A collaborative mindset and ability to work with other team members at MYOB.
- Build rapport via voice/chat or email demonstrating empathy, active listening and strong problem‑solving and communication skills.
- Proven record of delivering key results against company objectives. Our Culture & Benefits
- Enjoy a versatile, hybrid workplace that brings balance to how you work.
- Set up your home office with financial help and access corporate discounts and vouchers from top retailers.
- Benefit from our partnership with Sonder, which supports the wellbeing of our team members.
- Unlock your potential via in‑house training and programs, LinkedIn Learning, conferences and study assistance.
- Access a variety of leave options to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more.
- Join communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution. Our values are at the heart of everything we do, promoting collaboration, valuing opinions and making a difference. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture—they add to it. We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rv6wn