Provider Relationship Manager (Melbourne)

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make. The purpose of this job Bupa Medical Visa Services (BMVS) provides health assessments and related services for immigration purposes. Our primary client is the Department of Home Affairs. The business operates in a highly complex health and stakeholder environment with significant political and commercial implications for Bupa. This role sits as part of the National Provider Team, to enable and support service delivery of services at our Partner Clinics and Specialist Providers, and to ensure they align with BMVS exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality. The applicant will be responsible for supporting our Subcontractor Provider Network to be successful, self-organised and adaptive. Building strong relationships with stakeholders and to deliver the right solutions aligned to business strategy and values. Responsibilities include:
- Lead, coach and manage Partner Clinics and Specialist Providers to deliver results in line with agreed performance targets
- Manage workflows across multiple channels and ensure high quality service
- Communicate effectively with internal stakeholders, whilst building strong working relationships
- Manage external stakeholders, troubleshooting complex issues and achieving best outcomes
- Produce and manage business and stakeholder reporting
- Support the delivery of remote and site audits, including preparation of scope and improvement plans
- Project development relating to portfolios with internal and external stakeholders
- Contribute to development assigning and monitoring of online learning modules
- Identify and implement creative solutions towards process improvement Whatyou’llneedto make it possible
- Experience in health care delivery or service-based industries involving relationship management
- Experience in dealing with complaints and escalations
- The ability to coach, train, and motivate service providers and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Analytical skills and the ability to understand data and trends
- Strong ability to plan and prioritise workloads, across multiple channels
- Relevant industry and professional memberships Whyyou’lllove it? We support our people to be the healthiest and happiest versions of themselves. Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation. If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rv73q