Associate Support Engineer, Region Services (Melbourne)

Job Description Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit Key Job Responsibilities
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' needs
- Interact with engineers and partner with other AWS teams to help reproduce and resolve issues
- Leverage your extensive Linux and technical experience to provide feedback to internal AWS teams on how to improve our services
- Drive service team communication during critical events
- Drive projects that improve support-related processes and our operational experience
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex problems that may span multiple AWS services
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives A Day in the Life First and foremost this is a Linux technical support role – in the Cloud. On a typical day, a Support Engineer will be primarily responsible for solving internal operational issues, preparing or reviewing operational dashboards, working through our change management system to modify systems, writing new run-books for newly onboarded services, training other new Support Engineers, and using our internal AI systems in problem solving and diagnosis. You will be required to occasionally participate in “on-call” rotations, to resolve incidents occurring out-of-hours. Basic Qualifications
- 1+ years of technical support experience
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience scripting in modern programming languages
- 1+ years of Linux systems administration and/or development experience Preferred Qualifications
- Experience troubleshooting and debugging technical systems
- Bachelor's degree, or 1+ years of relevant technical position experience
- Knowledge of cloud computing concepts and design considerations
- Experience with networking fundamentals
- Experience with server, storage, networking, or large-scale distributed systems Equal Chance and Disability Accommodation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rv94t