Performance & Transformation Manager (Melbourne)

Performance & Transformation Manager Full-time Onsite | Senior Leadership Role | Melbourne CBD A rare prospect exists for an experienced Performance & Transformation Manager to drive operational excellence, strategic improvement, and service innovation across a major corporate account. This senior role leads core support functions and steers transformation initiatives that elevate service performance, governance, and customer experience. About the Role The Performance & Transformation Manager is responsible for shaping and delivering the accounts transformation agenda. You will lead key support functions including Health, Safety, Quality & Risk (HSEQ), Sustainability, Procurement, and Data & Technology while overseeing programs of work that strengthen operational performance and embed continuous improvement. As a member of the Senior Leadership Team, you will work closely with internal specialists, global subject-matter experts, and senior customer stakeholders to ensure the account continues to evolve, innovate, and deliver exceptional outcomes. Key Responsibilities
- Lead and manage Facility transformation programs, defining scope, objectives, deliverables, and timelines.
- Oversee central support functions including Procurement, Sustainability, Data & Technology, and HSEQ.
- Identify and implement process improvements that enhance operational efficiency and customer experience.
- Monitor program progress, manage risks, and implement mitigation strategies.
- Guide and support operational teams to achieve key milestones and performance outcomes.
- Champion a culture of continuous improvement, innovation, and change adoption.
- Build strong relationships with stakeholders at all levels to ensure alignment and effective communication.
- Lead the development and rollout of performance dashboards and reporting frameworks to strengthen data-driven decision making. Success Measures
- Delivery of transformation projects on time and to scope.
- Improved performance across core support functions.
- Strong HSEQ compliance and proactive risk management.
- Enhanced sustainability outcomes and reporting quality.
- Positive stakeholder feedback on service improvements and collaboration. Experience & Attributes
- Proven experience delivering major programs of work in complex, fast-paced environments.
- Strong operational background with a passion for continuous improvement and innovation.
- Exceptional leadership and communication skills, with the ability to influence outcomes at all levels.
- Demonstrated ability to manage multiple projects and streams of change simultaneously.
- Highly analytical with strong problem-solving and decision-making capability.
- Commercially astute and outcome-driven, with a focus on measurable P&L; impact. Key Competencies
- Customer Focus
- Ensures Accountability
- Drives Results
- Collaboration & Influence
- Financial Acumen
- Effective Communication
- Data Analysis
- Operational Expertise
- Transformation & Change Leadership Our Commitment ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvgpx