Senior Product Designer - Engagement & Loyalty (Melbourne)

Overview Melbourne, Australia Are you a Senior Product Designer who thrives on solving complex problems and designing experiences that drive engagement and loyalty? Easygo has an exciting opportunity for you. What's in it for you? In this role, you’ll work on meaningful product problems that directly impact user engagement, loyalty, and long-term value. You’ll have ownership over complex initiatives, the opportunity to influence strategy as well as execution, and the space to design thoughtfully using data, research, and experimentation. Your role with us: As a Senior Product Designer on our Engagement & Loyalty team, you’ll lead the design of experiences that drive user progression, retention, and long-term loyalty. You’ll take ownership of complex design initiatives from discovery through to delivery and iteration, shaping how users interact with loyalty programs, incentives, and engagement features. You’ll work closely with Product, Engineering, and cross-functional partners to define success metrics, evaluate post-launch impact, and continuously improve experiences based on insights. You’ll also contribute to design standards, ensuring quality, consistency, and clarity across our engagement and affiliate products. What you will do
- Lead the end-to-end design of engagement and loyalty experiences, from discovery through delivery and iteration.
- Translate research, data, and stakeholder input into clear, actionable design decisions that drive user progression and retention.
- Collaborate with Product and Engineering to define success metrics and evaluate post-launch impact.
- Identify opportunities to improve engagement, incentives, and loyalty beyond scoped projects.
- Deliver high-quality interface designs aligned with product strategy, business goals, and user needs.
- Communicate design rationale, trade-offs, and impact confidently to cross-functional stakeholders.
- Experiment thoughtfully to improve user progression, retention, and incentive-driven experiences.
- Contribute to evolving design standards, guidelines, and best practices across the product. What you will bring
- 5+ years of product design experience, with proven end-to-end ownership of complex design projects.
- Experience designing for multi-surface products, including mobile and web.
- Comfortable using data and analytics to inform outcome-driven design decisions.
- Excellent communication skills, able to articulate design rationale and trade-offs to stakeholders.
- Analytical and strategic mindset, able to link design work to business and product outcomes.
- Experience or interest in behaviour-driven products such as loyalty programs, incentives, or partner platforms is a plus.
- Self-starter attitude able to thrive in a fast-paced environment and balance multiple priorities effectively. Bonus points if you also have
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom Some of the perks of working for us
- In-house baristas serving free coffee, tea, fresh juices, and smoothies
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
- Access to our Employee Assistance Program for you and your loved ones
- Weekly Wednesday massages by qualified masseuses Team Connection & Rewards
- Team budgets for lunches and activities to celebrate achievements
- Social sports teams and participation in Corporate Games
- Easygo branded swag
- Birthday and work anniversary gift vouchers, plus a chance to win prizes Events & Experiences
- Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
- Office visits from big-name streamers
- Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world. We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvlip