Guest Experience Host (Melbourne)

About the Role Join our team as a Guest Experience Host, where you’ll play a crucial role in enhancing our guests’ stay by providing exceptional service and ensuring seamless operations at our front desk. What You Will Be Doing
- Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
- Performance Targets: Meet monthly tour budgets and other key performance indicators.
- Tour Generation: Assist in ensuring prospects meet the Company’s tour qualification specifications.
- Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
- Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow‑up courtesy calls, and tourist information/bookings. What’s In It For You
- Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
- Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more.
- Continuous Learning: Gain full access to Accor’s learning and development platform, offering thousands of courses and sessions.
- Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team’s success.
- Vibrant Environment: Work in a agile and supportive environment that values diversity and inclusion. Your Skills and Experience
- Excellent communication skills (verbal & written).
- Exceptional customer service and problem‑solving skills.
- Knowledge of sales techniques and ability to build rapport with strong resilience.
- Computer literate; previous PMS experience is a plus.
- Positive attitude, determination, and results‑driven approach. Equal Opportunity Employer Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvlq7