Part-Time Ux Research Operations Assistant (Melbourne)

Role Overview Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Powered by people science and the most comprehensive employee dataset, culture amp helps companies of all sizes and industries transform employee engagement, drive performance management, and develop high‑performing teams. This is a part‑time role requiring availability for 3 days per week across Tuesday, Wednesday & Thursday (we are open to flexibility across other days). The UX Research Operations Assistant will manage user research recruitment, incentives, tool licensing, and documentation, supporting UX Researchers, Product Managers and Product Designers in conducting high‑quality studies that shape the evolution of the Culture Amp platform. Responsibilities
- Manage end-to-end user research participant recruitment pipeline via Intercom, including collaboration to clarify research requirements and coordination of in‑product messaging with platform owners.
- Maintain and process recruitment participant incentives using the Sendoso platform and track spend against the quarterly budget.
- Manage licenses and contracts for key tools (Figma and Mobbin), including managing access requests, usage and seat allocations within contract limits, approving new seat requests, and working with stakeholders to define annual and quarterly contract needs.
- Assist Researchers and Designers to set up user cohorts for targeted recruitment using Amplitude.
- Conduct monthly CSAT reporting by extracting qualitative feedback from Intercom, cleaning the data, and uploading it to Pendo.
- Ensure high‑quality research documentation by regularly reviewing and updating ways of working, instructions, and reports in the team's Confluence space. Qualifications
- Experience in administrative duties, project management, and process improvement (any experience supporting a UX research or design team is a bonus).
- Accountability and a passion for effective and timely internal and external communication.
- Experience managing stakeholder relationships and working with distributed teams.
- Strong workload management and prioritisation skills.
- Good working knowledge of Google Suite (Google Docs, Google Sheets) and robust ability to adopt new tools.
- Experience working with Intercom, Amplitude and Pendo would be an asset.
- Comfortable with some ambiguity and the foresight to create a plan B before it is needed.
- Great people person with effective and timely internal and external communication.
- Optimist and problem‑solver with a get‑stuff‑done mindset. Perks
- Competitive compensation package.
- Employee Share Options Program.
- Programs, coaching and budgets to help you thrive personally and professionally.
- Access to external providers for mental wellbeing and coaching support.
- Monthly Camper Life Allowance – an automatic allowance paid out each month with your pay, which you can spend however you like.
- Team budgets dedicated to team‑building activities and connection.
- Intentional quarterly wellbeing pauses – a quarterly company‑wide shutdown day in each region to collectively pause, reset and focus on restoration and rest.
- Extended year‑end breaks.
- Excellent parental leave and in‑work support programme available from day1.
- 5 Social Impact Days a year to make a positive impact on the community.
- MacBooks and a work‑from‑home office budget to set up your home office.
- Medical insurance coverage for you and your family (available for US & UK only). Commitment to Inclusion We have a strong commitment to Anti‑Racism and diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. Every step we take as a business towards anti‑racism is another step we can take to support our customers in creating a better world of work. Reasonable Accommodations If you require reasonable accommodations or adjustments due to a disability, please contact ****** and identify the type of accommodation or assistance you are requesting. The Reasonable Accommodations team will respond to your email promptly. Privacy & Data Retention Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. Additional Information The Reasonable Accommodations team will respond to your email promptly. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or . Job Reference #J-*****-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvvkt