Medical Imaging Receptionist (Melbourne)

Imaging Associates is a progressive and premium provider of radiology services, owned and operated by a team of highly respected Radiologists. With clinics located across Melbourne’s Eastern suburbs, Gippsland, and Wagga Wagga, and more set to open throughout 2026 and beyond, we are expanding our centralised team at our Box Hill booking centre. We are currently seeking a Medical Receptionist to join us on our growth journey—a role that plays a vital part in shaping the first impression our patients receive and ensuring the smooth, compassionate experience Imaging Associates is known for. What will you be doing? As the first point of contact via phone, you’ll play a vital role in supporting patients through their medical imaging journey. You’ll manage inbound calls, provide clear and compassionate communication, and handle bookings, enquiries, and follow‑ups across our Melbourne clinics. Key Responsibilities
- Handling inbound calls and answering patient inquiries in a calm, professional manner
- Managing patient bookings, rescheduling, and cancellations
- Providing information to patients and referrers about imaging services
- Maintaining patient records accurately and confidentially
- Performing administrative tasks to support the wider team
- Supporting billing tasks including invoicing and receipting What are we looking for? To be successful, you will need to have
- Previous radiology clinic or booking centre/contact centre experience
- Strong customer service and communication skills
- Experience working autonomously and as part of a team
- A high level of attention to detail and commitment to quality outcomes
- Confidence with technology and the ability to manage multiple systems while speaking with patients
- Availability to work across a rotating roster between 8 am and 6 pm, Monday‑Friday As a valued team member, you can look forward to
- Being part of a progressive and growing business
- An experienced, passionate, and supportive team driven by providing quality and excellence in imaging services to our patients
- A tailored induction and genuine focus on development to help you progress your career
- A rewarding role and the chance to make a difference in the lives of our patients If you’re passionate about delivering exceptional service, thrive in a phone‑based support setting, and are eager to make a meaningful impact in healthcare, we’d love to hear from you! #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rw1k7